FAQs


ORDERS

I do not see anything within the selection that I like?

Please contact us for customization. We will do our best to cater to your needs and budget. You can contact us via email: General@wensfloral.com or whatsapp at +65 8938 9686 with a brief description of any of the following:

1. Budget
2. Color palette
3. Occasion 

Can I have my orders delivered on the same day?

 For same day delivery or urgent order, please contact us at +65 8938 9686 to check for availability. However, it is recommended to place the order 3 days in advance so that we are able to source the best flowers for you.

 

DELIVERY

How much is the delivery fee?

Delivery location Order above $80 Order below $80
<10km radius from Orchard Central  Free $10
>10km radius from Orchard Central  $5 $15

 

 

 

Where do you deliver to?

We only deliver to areas within mainland Singapore. We also do not deliver to Restricted Areas as we are not able to enter the premises. At certain premises, we may not be able to access the compounds/buildings due to the security policy. In these instances, we will contact the sender for further instructions. We seek your kind understanding,

What if there is no one to receive the delivery?

It is the responsibility of the sender to ensure that there is someone to receive the flowers at the delivery address. If there is no one to receive the flowers, our courier will leave the flowers with the reception or outside the door of the delivery address in order to meet our commitment to deliver all orders within the day. 

Note: Wen's Floral Studio will not be responsible for flowers that is left outside the door or with the reception onwards.

 

PAYMENT

What payment methods do you accept?

We encourage payment via PayNow/PayLah!. Other payment methods of WeChat Pay, Google Pay, Apple Pay, Visa, Master and American Express are also available.

 

Have other enquiries?

You may drop us a msg via WhatsApp: +65 8938 9686  or email us General@wensfloral.com.

 

Walk-in:

Orchard Central, #06-18

181 orchard road

Singapore 238896

Nearest MRT Station – Somerset (NS23), 1 min walking distance

Mon-Friday: 11:00 am - 7:00 pm

Sat-Sun: 11:00 am - 4:00 pm

( Hours may differ,  do call in and check with us before you head down) 

 


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